Social Services Department

Page last updated: 2019-03-25 15:32:35

Please contact the Social Services Department of PTSCC (847-991-1112) for an appointment (appointments after hours are available upon request) or help with the following services and/or referrals to other local providers:

Aging and Disability Resource Network

Services available for adults aged 60 and over, and adults with disabilities ages 18-59.  Services available in English, Spanish, Russian and Polish.

  • Information and Assistance: Our trained Social Services staff will provide you with information on current opportunities and services and referrals to other agencies/services as needed.

  • Options Counseling:  Get help with your long-term support choices.

  • Senior Health Assistance Program: Get information and assistance and counseling concerning Medicare benefits and prescription drug coverage.

Adult Day Services - Caring Hearts Program

  • A program for those with mild to moderate memory loss that gives those caring for them a break during the day. 
  • Offered four days per week, Mon - Thurs, from 11am to 3pm, this program offers exercise, socialization, and lunch.
  • Participants must be able to feed and toilet themselves.  
  • Space limited to 10 participants.

Medicare / Supplemental Insurance Assistance

Medicare Part D Open Enrollment  - October 15th to December 7th 

This is an important time of year to look at your Medicare Prescription Drug Plan.   You can change your plan during Open Enrollment and should compare plans each year since they often change their costs and formulary coverage. Our Social Services staff can assist you through this process by entering your medications into the Plan Finder system. It will tell us which plan will be most cost-effective based on your specific medications.  We have been able to help people save hundreds of dollars by switching plans!

Call to schedule an appointment in September or early October.  When you come in you will need to bring your Medicare card as well as a list of current medications, their dosages & the frequency you take them so we can accurately predict your costs for the next year.

Call 847.991.1112 for an appointment!  OR Sign up for our  Medicare Part D Open Enrollment Events (to be determined)

Benefits Eligibility Screening

  • Our social services staff can give one-on-one assistance to help you find out what benefits you may be eligible to receive.
  • Staff is then available to assist you in completing and following up on applications for these benefits. 
  • Another resource is the on-line benefits checkup.

Information and Referral Resources

  • PTSCC works with other agencies to coordinate services and benefits to meet the individual older adult’s needs.

Multicultural Program

  • PTSCC has Spanish and Russian bi-lingual and bi-cultural staff available as well as activities.

Escorted Transportation

  • Free transportation provided by volunteers to medical and/or dental appointments.

Friendly Visitor Program

  • For homebound older adults to alleviate loneliness.

Senior Health Insurance Program (SHIP)

  • Medicare/supplemental insurance assistance trained counselors provide help sorting through the red tape associated with Medicare and other health insurances.

Shopping Assistance

  • Volunteers provide weekly or bi-weekly shopping for homebound older adults.

Yard Work / Home Repair

  • In conjunction with projects such as Paint-A-Thon

Caregiver Support Group

  • We host a monthly support group for the caregivers of our Caring Hearts Adult Day Center participants at Palatine Township Senior Center.  This group is also open to community members.
  • Groups meet the 2nd Thursday of each month from 11:00am-12:00pm. 

Additional Online Resources are available here